Last modified: April 9, 2025

La Familia Auto Insurance (“La Familia,” or “we,” “us,” and “our”) values you as a customer and takes your personal privacy seriously. This Privacy Statement applies to information you provide to us or that we collect through our Website, email, phone, physical locations, and other sources (“Business Channels”).

In short:

• We do not sell your personal information.
• We share information only as necessary to deliver our services and operate our business, primarily with our affiliates and trusted service providers.
• We permit you to take steps to protect your information, including steps to keep your data accurate and current, and to limit sharing under certain circumstances. To do this, you can contact us directly through any of the methods provided at the end of this Privacy Statement.
• We maintain appropriate security measures to protect your information.
• Our practices are described in more detail below.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our website or interact with us through our other Business Channels. By accessing or using this Website, you agree to this Privacy Statement. This policy may change from time to time. Your continued use of this website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

1.     What information do we collect?

The types of personal information we collect and share depend on both the product and your relationship to us. This information may include:

• Identifiers and Contact Information, such as your name, address, date of birth, driver’s license number, or policy number.
• Financial and Insurance Information, such as your payment details, coverage information, claims history, credit-based insurance scores, and income.
• Property, Vehicle, and Usage Information, including information about the vehicles or property you insure and, if applicable, driving or sensor data.
• Online and Technical Information, such as your IP address, browser activity on our website, or information collected through cookies and similar technologies.
• Other Information You Provide, such as employment information or recorded customer service interactions.

2.     How do we collect your information?

We may obtain information about you from various sources. This includes information you provide to us directly through our Business Channels, information we obtain from third parties, and information we obtain through automated means or by using technologies such as cookies, web server logs, and web beacons.

Information You Provide to Us

You may choose to provide information to us in a number of ways, such as when you request a quote, apply for a policy, purchase insurance, contact us, file a claim, request service, register through our website, post or provide content, process a tax return or registration service, or otherwise interact with us through our Business Channels.

Information We Obtain from Third Parties

In the course of an insurance transaction or tax filing, we may collect information about you from third parties. These third parties include:

• Your insurance company;
• Your employer, association, or business (if you are insured through them);
• Consumer reporting agencies (in certain states), Motor Vehicle Departments and inspection services, to gather your credit history, driving record, claims history, or value and condition of your property;
• Other public directories and sources;
• Third parties such as insurers, brokers and/or insurance support organizations who you have communicated with about your policy or claim, insurance applications you have completed or that brokers have completed on your behalf, your business dealings with us and other companies including, but not limited to, your claims and payment history, transactions, limits and rates, information required for billing and payments to/from motor vehicle departments, anti-fraud databases, sanctions lists, court judgments and other databases, government agencies, open electoral register, advertising networks, data analytics providers, and data brokers;
• Other third parties who take out a policy and are required to provide your information, such as when you are named as a beneficiary or where a family member has taken out a policy that requires your personal information.

Information Collected Automatically

When you interact with us through our Business Channels, such as visiting our website, responding to online advertisements, utilizing our services, and opening emails we send you, we may collect information about your usage or device by automated means. Some of the technologies we use to collect information automatically include:

• Cookies. Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. We may use cookies that are managed by us or by third parties for the purposes provided in this Privacy Statement, including for session management, authentication, user-preference storage, system performance and personalization, systems analytics, advertising, content management, e-commerce, search, security, and social media integration.
• Web server logs. In conjunction with obtaining information through cookies, our web servers may log details regarding your device, operating system, or information about your usage of our website and other Business Channels.
• Web beacons and pixels. We may place tags on our website or in emails called “web beacons” or “pixels.” These are computer instructions that link web pages to particular web servers and their cookies. Web beacons and pixels can be used to track the pages you view, links that you click, or other online behavior. These tools have a number of uses, such as measuring the effectiveness of our email campaigns and online advertisements (both through our Business Channels and on third-party websites).
• Other. In addition to cookies, web server logs, and web beacons, we may use other technologies to collect information for the purposes described in this Privacy Statement.

3.     How do we use your personal information?

We use your information to provide you with our products and services and as otherwise provided in this Privacy Statement. We may use your information and the information of our former customers for our business and other compatible purposes. Our business purposes include, for example:

• Providing and administering insurance services, including determining eligibility, underwriting, servicing your policy, handling claims, and managing renewals or cancellations.
• Communicating with you, including responding to inquiries, providing technical or customer support, and sending policy-related notices and updates.
• Improving our products and services, including analyzing trends, conducting internal research, and developing new insurance offerings or online tools.
• Personalizing your experience, including tailoring product recommendations and customizing your interactions with our website or services.
• Marketing our products and services, including sending promotional communications or invitations to participate in surveys, contests, or events, unless you opt out.
• Ensuring the security and integrity of our systems, including detecting and preventing fraud, unauthorized access, or other illegal activities.
• Complying with legal, regulatory, or contractual obligations, including responding to lawful requests, audits, or court orders, and exercising or defending legal claims.
• Supporting business operations and transactions, including maintaining records, managing risk, and evaluating or executing mergers, acquisitions, or reorganizations.

We do not sell your personal information. We may disclose personal information with affiliated and non-affiliated third parties, including:

• Our affiliates;
• Service providers;
• Insurance support organizations;
• Brokers and agents;
• Public entities (e.g., regulatory, quasi-regulatory, tax or other authorities, law enforcement agencies, courts, arbitrational bodies, and fraud prevention agencies);
• Consumer reporting agencies;
• Advisors including law firms, accountants, auditors, and tax advisors;
• Insurers, re-insurers, and policy holders;
• Group policyholders (for reporting claims data or an audit);
• Persons, organizations, affiliates or service providers conducting actuarial or research studies; and
• As permitted by law.

If you submit your personal tax return information for the purposes of preparing and filing your tax returns, our use or disclosure of that information may be limited by the Internal Revenue Code, § 7216, the Gramm-Leach-Bliley Act, and other law. We will not use or disclose to third parties your personal tax return information for any other purpose other than the preparing, assisting you in preparing, or filing your tax return, unless you authorize us by providing to us written consent to use or disclose or unless expressly required or authorized by law or pursuant to a court order.

We may also disclose information with other companies that provide marketing services on our behalf or as part of a joint marketing agreement for products offered by us. We will not disclose your personal information with others for their own marketing purposes without your consent.

4.     What about external links and social media platforms?

Our websites may embed plugs-ins, widgets or other apps of various external social media platforms. When you encounter those embedded objects, your internet browser may make a direct connection to the social media platform and may share with the social media platform information, such as which of our websites you have visited, information about your public profile, or content you have posted.

We provide links to third-party websites as a convenience to you. We have no control over their privacy practices and assume no responsibility in connection with your use of the websites. If you choose to visit these websites, you will be subject to their privacy practices. We recommend that when you leave our website, you read the privacy policies or statements of every website you visit, as those privacy policies or statements may differ from ours. Our Privacy Statement applies solely to the websites where it appears.

5.     How do we keep your personal information safe?

We take reasonable precautions to protect your information from loss, misuse, or alteration. Access to information in our possession is limited to those employees who need it to perform business services, process your transactions, or to market on our behalf. Please be aware, however, that any email or other transmission you send through the Internet cannot be completely protected against unauthorized interception.

6.     Do we collect information from children?

Our website is not for use by children under the age of 13. We may, however, collect information from children in the processing of your individual tax returns. If we become aware that a child has provided us with information without parental consent, or a parent or guardian of a child contacts us through the contact information provided below, we will use reasonable efforts to delete the child’s information from our databases.

7.     How long do we retain your personal information?

We retain your information in accordance with our legal obligations, our records retention policies, or as otherwise permitted by law. For example, we may have a legal obligation to retain information relating to your policies. We will delete your information once the legal obligation expires or after the period of time specified in our records retention policies. The period of retention is subject to our review and alteration.

8.     What rights do I have regarding my personal information?

We are committed to protecting your personal information and providing transparency about how we collect, use, and share it. To help ensure the accuracy of your information, we provide you with the ability to review and update your personal details.

You may request access to and correction of your personal information by contacting us. For security purposes, we require you to verify your identity before we disclose any personal information.

In addition, you may limit certain types of sharing of your personal information with nonaffiliated third parties. Specifically, you may opt out of our sharing of your information for nonaffiliated third-party marketing purposes, unless such sharing is otherwise permitted or required by law.

Please note that this website is intended for use by Texas residents only. However, we understand that individuals located in other U.S. states may access our website or submit personal information to us. If you are a resident of a state with privacy laws that grant you additional rights—we will honor those rights as required by applicable law, to the extent that our data collection practices fall within the scope of those laws. If you believe you have privacy rights under another state law, you may contact us to submit a request. We will review your request and respond in accordance with the applicable legal requirements.

9.     How to contact us:

You can obtain additional information by:

Phone: (888) 751-7511

Email: [email protected]

Mail: 2711 LBJ Fwy., Ste 350 Farmers Branch, TX 75234